Shipping policy

Shipping Methods

  • Standard shipping: 7–12 business days

Shipping Rates

  • Free standard shipping on all orders

Shipping Coverage

We currently ship to:

  • United Kingdom
  • Germany
  • Other EU countries

Processing Times

  • Orders are normally processed within 1–2 business days. Processing may be delayed during public holidays and peak periods.
  • Custom or made-to-order items may require an additional 2–3 business days.

Order Tracking

  • A tracking number is emailed to you once your order ships.
  • Tracking information is typically available 24–48 hours after dispatch.

Import Duties and Taxes

  • Orders delivered outside the United Kingdom may be subject to import duties, VAT or customs charges levied by the destination country.
  • These charges are set by the destination country's customs authority and are the customer's responsibility. They are not included in the price or the shipping cost.
  • Delivery times may be extended by customs clearance.

Shipping Restrictions

We cannot ship:

  • Hazardous materials
  • Perishable goods
  • Items prohibited by the destination country's customs regulations

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us and we will:

  1. Open an investigation with the carrier
  2. Provide a replacement or a full refund
  3. Keep you updated throughout the process

Please report damage within 7 days of delivery and keep the packaging — carriers usually require photographs of both the item and the outer packaging.

Delivery Addresses

  • Customers are responsible for providing an accurate and complete delivery address.
  • We cannot be held responsible for parcels delivered to an incorrect address supplied at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.

Special Conditions

  • Shipping times may be extended during holiday periods.
  • Severe weather and carrier disruption may affect delivery schedules.

Contact

For shipping enquiries:

  • Email: customerhelp@vanpartsupply.com
  • Hours: Monday–Friday, 9:00–17:00 (UK time, GMT/BST)
  • Van Parts Supply, Unit 2, Prologis Park, Arenson Way, Dunstable, Bedfordshire, LU5 4RZ, United Kingdom

Policy Updates

We reserve the right to modify this shipping policy at any time. Updated policies are posted on this page.