Refund policy

At Van Parts Supply, we want you to be completely satisfied with your purchase. Because our products are vehicle-specific body and styling parts, please read the fitment notes below before ordering — most returns we handle are avoidable fitment mismatches.

30-Day Return Window

  • You may return most items within 30 days of the delivery date.
  • Items must be unused, un-installed, and in the same condition as received.
  • Original packaging, protective film, fixings and all included mounting hardware must be intact.
  • Parts that have been test-fitted without damage are returnable. Parts that have been drilled, cut, sanded, painted, wrapped, adhesive-mounted or otherwise modified are not.

Before You Order: Fitment

  • Each product page lists the exact model years and variants it fits, and the variants it does not fit.
  • If you are unsure which generation your van is, email us your registration number and we will confirm the correct part before you buy.
  • Ordering the wrong generation is treated as a standard change-of-mind return (see Return Shipping Costs below).

Non-Returnable Items

The following cannot be returned:

  • Personalised, custom-made or made-to-order products
  • Items that have been installed, modified, painted or wrapped
  • Gift cards

Damaged, Defective or Incorrect Items

  • Please inspect your order on delivery and contact us within 7 days of delivery if an item is damaged, defective or not what you ordered.
  • Photographs of the item and its packaging will be requested so we can process the claim and raise it with the carrier.
  • We will provide a replacement or a full refund, including return shipping, at no cost to you.

How to Start a Return

  1. Email customerhelp@vanpartsupply.com with your order number and the reason for return.
  2. We will reply with a Return Merchandise Authorisation (RMA) number and the correct return address. Please do not ship anything back before you have received these — returns sent without an RMA number cannot be tracked to your order and may delay your refund.
  3. Pack the item securely in its original packaging and include the RMA number.
  4. Send the parcel to the return address we provide, using a tracked service.

Return Shipping Costs

  • Faulty, damaged or incorrectly supplied items: we pay return shipping.
  • Change of mind, or wrong part ordered: return shipping is the customer's responsibility.
  • Original outbound shipping costs are non-refundable except where the item was faulty, damaged or incorrectly supplied.
  • We recommend a tracked service. We cannot refund returns that do not reach us.

Exchanges

  • If you have ordered the wrong generation or finish, we offer exchanges within the 30-day window, subject to stock.
  • Return shipping for exchanges is the customer's responsibility unless the error was ours.

Refund Process

  • Refunds are issued to the original payment method.
  • We process refunds within 5 business days of receiving and inspecting the returned item; your bank or card issuer may take a further 5–10 business days to show the funds.
  • Sale or clearance items are final sale and cannot be returned unless faulty.

Your Statutory Rights

If you are a consumer in the UK or the EU, this policy is offered in addition to, and does not affect, your statutory rights — including your right to cancel a distance-selling order within 14 days of delivery under the Consumer Contracts Regulations (UK) or equivalent EU consumer law.

Contact

For any questions about returns or refunds:

  • Email: customerhelp@vanpartsupply.com
  • Hours: Monday–Friday, 9:00–17:00 (UK time, GMT/BST)
  • Van Parts Supply, Unit 2, Prologis Park, Arenson Way, Dunstable, Bedfordshire, LU5 4RZ, United Kingdom

Modifications to This Policy

Van Parts Supply reserves the right to modify this return and refund policy at any time. Changes will be posted on this page and take effect immediately for orders placed after posting.