Refund policy

At Van Parts Supply, we want you to be completely satisfied with your purchase. We offer a straightforward return and refund policy to ensure a positive shopping experience.

30-Day Return Window

  • You may return most items within 30 days of the original purchase date.
  • Items must be unused, unwashed, and in the same condition as received.
  • Original packaging and all included accessories must be intact.

Conditions for Returns

  • Merchandise must be in original, resalable condition.
  • Tags must remain attached and unaltered.
  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Intimate or hygiene-related items
  • Downloadable software or digital products
  • Gift cards

Refund Process

  • Refunds will be processed to the original method of payment.
  • Processing time for refunds is typically 5-10 business days.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery.
  • We will provide a full refund or replacement at no additional cost.
  • Photos of the damaged item may be required to process the claim.

Exchange Policy

  • If you need a different size or color, we offer exchanges within the 30-day return window.
  • Customers are responsible for return shipping costs for exchanges.

How to Initiate a Return

  1. Contact our customer service team at customerhelp@vanpartsupply.co.uk
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Pack the item securely in its original packaging
  4. Include the RMA number and original receipt
  5. Ship the item to the provided return address

Refund Limitations

  • Sale or clearance items are final sale and cannot be returned unless defective.
  • Original shipping costs are non-refundable.

Contact Information

For any questions about returns or refunds, please contact:

  • Email: customerhelp@vanpartsupply.co.uk
  • Phone: +86 19710409282
  • Hours: Monday-Friday, 9 AM - 5 PM [UTC/GMT+08:00]

Modifications to Policy

Van Parts Supply reserves the right to modify this return and refund policy at any time. Changes will be posted on our website with immediate effect.

Last Updated: Dec 2024